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388 Market St Ste 1300
San Francisco, CA 94111
COVID-19 Testing FAQs:
The most common symptoms of COVID-19 are fever, cough and shortness of breath. These symptoms generally appear between 2 and 14 days after being exposed to the virus. Other symptoms may include body aches, sore throat and diarrhea.
The virus is highly contagious and is currently spreading rapidly. Especially if you are in an area where the virus is widespread, the best way to prevent illness is to avoid exposure to the virus. This means avoiding close contact with people who are infected and public spaces where you can come into contact with many people. You should follow any national or local guidelines around social distancing, staying at home, and wearing masks. You should regularly wash your hands and disinfect any frequently touched surfaces.
There is currently no cure for COVID-19 so treatment revolves around managing symptoms. For most people symptoms can be managed at home with rest, fluids and over-the-counter medications. However, some people experience severe symptoms and require hospitalization. If you are experiencing symptoms, contact your doctor for guidance on whether you should treat symptoms at home or go to the hospital for care.
Currently, each person who takes the quiz and is determined to be eligible by CDC guidelines can buy one test. This is subject to change as tests become more widely available.
The test determines whether you have been infected by testing for the presence of the SARS-CoV-2 virus in your saliva. It does this by detecting unique genetic markers that are specific to the virus. This is not an antibody test and only detects whether you are currently infected.
Most of the tests currently available use a nasopharyngeal swab. Our tests are the first saliva tests for COVID-19 with FDA Emergency Use Authorization.
The lab will send your results within 72 hours of receiving your sample. Priority shipping to the lab is included with your test kit.
Most insurance companies have said that they will cover COVID-19 tests prescribed by a doctor. However, we will not file claims with insurance companies. We do accept HSA and FSA cards as payment for the tests.
This test is available in all states within the United States. This test is not available for individuals residing outside the United States.
We are currently pricing the tests as low as possible in order to cover our costs. As money is disbursed from the federal government, the cost of the test may be covered in the future.
If you don’t qualify for a test, you will be provided with recommendations to help you prevent illness and manage symptoms. As more tests become available, we may notify you if your eligibility for a test changes.
In response to public health emergencies like COVID-19, the FDA may grant an emergency use authorization for tests that have not yet been approved through their normal review and approval processes. This means:
- This test has not been FDA cleared or approved;
- This test has been authorized by the FDA under an EUA for use by authorized laboratories;
- This test has been authorized only for the detection of nucleic acid from SARS-CoV-2, not for any other viruses or pathogens;
- This test is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostic tests for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1), unless the authorization is terminated or revoked sooner.