1health Website FAQ

The healthcare industry is rapidly moving towards value based care, population health and precision medicine. This is putting increasing pressure on diagnostics labs to provide more complex molecular testing to a more complex reimbursement landscape. 1health is a modern software platform designed to empower labs to meet the demands of this changing landscape while improving customer satisfaction, ability to handle complex workflows, lower internal operational cost and improve reimbursement and cash flow.

1health is dedicated to solving the following pain points for our lab partners:

• Speed up release of new test to market

• Improve connectivity with clinics and health systems

• Improve patient information, insurance verification and preauthorization

• Help support complex customer workflow requirements

• Enhancing the patient experience, notification, tracking and result access

• Improve at home and remote collection services

• Lower internal operational cost of support and clinical data collection

• Lower cost of IT integration and number of point solutions in the lab

1health offers the following solutions:

• Streamlined processes: We eliminate paper and time-consuming processes through electronic ordering and accessioning, resulting in reduced errors and saved time.

• Enhanced reimbursement optimization: Our system captures crucial data from the start, ensuring error-free, electronic ordering, ICD-10 codes, insurance eligibility, and prior authorization, leading to improved reimbursement outcomes.

• User-friendly workflows: We simplify complex workflows, making them easy to understand and navigate.

• Real-time visibility: Our platform provides real-time visibility to orders and workflow queues, enabling labs to complete test orders faster.

1health focuses on strategically working with labs to grow in revenue and expand their market reach with our proprietary platform designed especially for lab businesses to modernize their existing tech stack.

Here’s a few ways we can help:

• Reimbursement optimization for prior authorization workflows

• Quickly add new tests so you can go to market sooner

• Minimize your operational costs with implementation ease

• Enter the Direct To Consumer (DTC) market

Put simply, our portal enables you to be in control of your own test workflows through an intuitive interface.

There are no limitations to the number of tests that can be added to the 1health platform. You can add as many new tests as needed to meet the demands of your lab.

At 1health, we understand the importance of seamless integration with your existing healthcare infrastructure. Whether you have a LIMS (Laboratory Information Management Systems), an EHR (Electronic Health Record), or a Logistics service, our platform is designed to support the exchange of information through our APIs.

With a subscription to the 1health platform, you will have access to our comprehensive set of APIs, allowing you to set up unlimited integrations. Our APIs are designed to facilitate smooth data exchange between systems, enabling you to streamline workflows and enhance operational efficiency.

If you require additional assistance with integration, our dedicated sales team is available to help. We can collaborate with you to scope out an integration project, where our experienced 1health development team will write custom code to ensure a seamless integration experience. This way, you can focus on your core tasks while we handle the technical aspects of integration.

There are no charges for software updates. As we release product improvements, you will automatically receive the updates within the platform without any additional steps or fees. However, accessing new product features or modules may be subject to tiered pricing. If you have any additional questions, please feel free to reach out to our sales team at sales@1health.io or your dedicated account management team at 1heath.

Yes, 1health is designed to scale with your growing needs. Whether you are a small lab or a large healthcare organization, our software can accommodate your expanding requirements. We offer flexible pricing models and robust infrastructure to support your growth and evolving workflows.

Yes, we offer comprehensive training for users as part of the deployment process. Our training sessions cover various aspects of the software, including creating new tests, setting up workflows, and general system management. We are happy to work with you to provide the appropriate solutions with a mix of onsite and virtual training to ensure that your team is equipped with the knowledge and skills to maximize the benefits of our platform.

Absolutely. 1health provides robust reporting and analytics capabilities as part of the platform. You will be able to access a variety of metrics, such as test volumes, turnaround times, and test tracking. These insights enable you to monitor performance, identify areas for improvement, and make data-driven decisions.